Board Report

Summary: The website served 44,350 users and generated 113,879 page views during the reporting period. Visitors primarily used the website for public information, recruitment, transparency, and service access.

Interaction: The site also facilitated 890 document downloads, 980 clicks, 41 email clicks, and 36 telephone clicks, showing that residents used the website to take action, not just browse.

Interpretation: Direct traffic made up the largest share of users, while organic search accounted for nearly one-third of visits, indicating strong visibility in search results and continued public familiarity with the Department website.

Note: Referral traffic showed the longest average engagement time, suggesting visitors arriving from partner or reference sites were highly interested in the content they found.

Public interest: The most visited pages show sustained interest in public information, recruitment, CERT, administrative contacts, and Board-related content.

Community use: High traffic to Documents & Policies, Board Meeting, and Human Resources pages indicates the website is serving both transparency and employment-related needs.

Interpretation: Desktop use remained the dominant access method, but more than ten thousand users still accessed the site from mobile devices, reinforcing the importance of responsive design and mobile-friendly page layouts.

Webpage accessibility: Most months reported zero webpage accessibility issues; the few exceptions were limited to one to three pages and were addressed as part of ongoing remediation work.

PDF remediation: The PDF backlog increased gradually from 388 to 417 across the available reports, indicating an expanding document inventory rather than isolated monthly spikes.

Context: The PDF remediation total increased gradually from 388 to 417 across the reporting period. This reflects the continuing addition of public documents into the accessibility workflow rather than a sudden compliance event.

Accessibility findings: The most common issue was color contrast. Heading-structure and ARIA-role issues appeared only occasionally and were corrected in later scans.

Outcome: Every webpage issue identified in the monthly reports was marked as resolved in a subsequent reporting period, while most months reported no webpage accessibility issues at all.